Auto garage booking software
A scheduled service, an MOT, a fault that needs diagnosing. iGenTor books over WhatsApp, establishes the vehicle and the problem, and chases the next service — while your hands are under a car.
Start free — 30 days ProWhy do garages lose work on WhatsApp?
In a garage your hands are dirty and the phone is on the bench. An enquiry that arrives mid-job gets answered at the end of the day, and by then the customer has booked with the next garage — especially for an MOT or a routine service, where loyalty is thin and whoever answers first gets the work.
- Messages answered at the end of the day, after the customer booked elsewhere.
- A routine service the customer forgets, so they only return when something breaks.
- Bookings agreed verbally in the yard and written down nowhere.
- Customers ringing to ask "is the car ready?" in the middle of a job.
How iGenTor fixes it
The agent replies within seconds, establishes the vehicle, its year and the fault or service wanted, and offers slots sized to the expected work. It books, sends a confirmation with address and time, and chases the next service by time or mileage. You can also have it message the customer automatically when the car is ready.
What's included
Qualify before booking
Vehicle, year and a description of the fault are gathered in the conversation, so you know what is arriving before it is in the yard — and the slot matches the work.
Service reminders
A reminder goes out after the interval you set and offers a slot. This is the recurring revenue most garages lose without noticing.
"Your car is ready" updates
An automatic message when the job is done, with a summary and price if you want. Fewer phone calls in the middle of the work.
MOT and short jobs
Define short services like an MOT or an oil change with their own duration so they slot into gaps in the day rather than taking a diagnostic bay.
Courtesy car and collection slots
Define collection, drop-off or courtesy-car handover as their own short bookings so they occupy the diary properly instead of being squeezed between jobs.
Why not a paper diary or WhatsApp alone?
A paper diary works while someone in the yard can write in it. The trouble starts when enquiries arrive in the evening and at weekends, when someone promises a slot verbally that never gets written down, and when a customer from a year ago never returns because nobody reminded them. iGenTor does not change how you work in the yard — it just makes sure every enquiry is answered immediately and every booking lands in one calendar.
How to start
- Connect the garage WhatsApp number by scanning a QR code.
- Set up job types with estimated durations and your opening hours.
- Set when service reminders should go out.
Garage booking FAQ
Does the agent quote prices?
As much as you configure. You can give it a price list for fixed services like an MOT or an oil change, and have it gather details and hand off to you for diagnostic work rather than quoting.
Can I run several mechanics or bays?
Yes. Define multiple service providers with their own hours and job types; the price does not change with how many there are.
What about customers who turn up without booking?
You can block hours for walk-ins and keep them outside the system, so the agent never books over them.
Do customers need to install anything?
No. It all happens in the WhatsApp they already have, against the number they already know.
Guides for this kind of business
WhatsApp vs a dedicated booking system
WhatsApp is the most widely used appointment tool there is. The question is not whether it works, but up to what size.
Google Calendar sync for booking systems — what matters
Two calendars that do not talk to each other are worse than one. Here is what makes sync reliable, and where it usually breaks.
Why clients no-show — and how to cut it
No-shows are the biggest expense that never appears in a report. Here is why they happen, and what actually reduces them.