Scheduling for psychologists and therapists
Therapy clients come at a fixed hour, week after week — until something moves. iGenTor coordinates, reminds and handles reschedules over WhatsApp, discreetly and without interrupting a session.
Start free — 30 days ProWhy is scheduling therapy different?
In therapy the session is a closed hour where you cannot take a call, and the practitioner usually works alone with no reception. The result: messages get answered between clients or at night, and moving a fixed weekly slot turns into a long negotiation over alternatives.
- You cannot answer during a session — and the next hour starts immediately.
- A fixed weekly slot that has to move for a holiday or illness.
- Late cancellations that leave an empty hour mid-day.
- Six messages back and forth to agree one alternative time.
How iGenTor fixes it
The agent answers between sessions on your behalf, offers alternative times from your calendar when a client asks to move, and confirms the change without you entering the conversation. A reminder goes out before each session, and the cancellation policy you set is sent automatically with every confirmation.
What's included
Recurring sessions over time
A fixed weekly hour per client, including skipping holidays and breaks. The agent handles a one-off move without breaking the series.
Rescheduling in one message
A client asking to move gets alternative open times immediately and picks one. One exchange instead of a chain.
Discreet reminders
You control the wording completely — the reminder can be entirely neutral, with no mention of the nature of the appointment.
Automatic cancellation policy
Your cancellation window and late-cancellation charge go out with the confirmation, so the terms are clear in advance rather than argued afterwards.
Restrict the agent to specific contacts
You can limit the agent to clients you choose, so it never engages with anyone you have not explicitly enabled it for — useful while you build confidence in it.
Why not keep coordinating by hand?
Many therapists prefer to coordinate by hand, feeling it is part of the therapeutic relationship, and that is a legitimate position. The question is what exactly stays manual: the agent does not conduct a therapeutic conversation and does not pretend to — it handles only the logistics of times and reminders, and hands you anything else. The personal message stays yours; only the coordination stops eating your breaks.
How to start
- Connect the WhatsApp number you use with clients.
- Set session length, consulting hours and your cancellation policy.
- Define which topics the agent never touches and always hands to you.
Therapy scheduling FAQ
Does the agent read the content of my client conversations?
It processes incoming messages in order to reply, but the data is yours alone: we do not train models on your messages, traffic is encrypted, and you can delete everything at any time. You can also restrict the agent to specific contacts only.
Can I stop it replying to sensitive conversations entirely?
Yes. Define topics where it stays silent and alerts you instead, and mute it completely for a particular client.
Does it suit a solo practitioner?
Yes, that is the most common case. There is no per-user pricing and no setup fee, and basic configuration takes about fifteen minutes.
Can it handle online sessions?
Yes. Define an online session type and a video link is attached automatically to the confirmation and the reminder.
What happens if a client writes something distressing?
You can define exactly that as a hand-off topic: the agent stops, does not attempt a reply, and alerts you immediately so a person picks it up. It is not designed to hold a therapeutic conversation and should not be asked to.
Guides for this kind of business
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Appointment reminders: when to send and what to say
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How to choose a booking system — 2026 guide
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