Veterinary practice booking software

An annual vaccination, a post-op check, and a dog that got worse at seven in the evening. iGenTor answers owners on WhatsApp, books, chases vaccinations on time and flags the urgent ones.

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What makes veterinary scheduling different?

A veterinary practice mixes two very different kinds of enquiry: planned follow-up — vaccinations, neutering, checks — and urgent cases that arrive with no warning and at odd hours. You cannot run both through the same slot, and you cannot answer WhatsApp mid-examination with a frightened cat on the table.

Annual vaccinations forgotten — recurring revenue that quietly disappears.
Urgent cases arriving in the evening, when nobody is answering.
Post-op follow-ups that never get booked at the end of the visit.
Owners asking questions on WhatsApp instead of booking.

How iGenTor fixes it

The agent answers on WhatsApp at any hour, establishes what kind of visit is needed and offers a suitable slot — or flags it as urgent and alerts you immediately. It sends a vaccination reminder a year after the last one, offers a post-op follow-up, and records everything against the animal and its owner. Recurring revenue stops depending on the client remembering.

What's included

Automatic vaccination reminders

A reminder goes out exactly a year after the last vaccination, with open times offered. That is the difference between a returning client and one who moved to a closer practice.

Planned and urgent kept apart

An enquiry described as urgent is flagged and passed to you immediately, and you can hold emergency slots the agent will never book over.

Post-treatment follow-ups

Set an automatic follow-up a set number of days after surgery or treatment, so the loop closes on time instead of being forgotten.

History per animal

Every conversation, appointment and treatment stored against the animal and owner, so the next time they get in touch you can see what happened before.

Multiple pets per owner

One owner can have several animals, each with its own history and vaccination schedule, so reminders go out per animal rather than per person.

Why not leave it to reception and the phone?

Reception is excellent at front-of-house and at complex cases, but it is not available in the evening or at weekends — which is exactly when urgent enquiries and most messages arrive. Vaccination reminders for every client are also work that, in practice, never gets done by hand. The agent covers those hours and those repeating tasks, and reception is freed for what needs a person.

How to start

Connect the practice WhatsApp number by scanning a QR code.
Set up visit types with durations, and emergency slots if you need them.
Set when vaccination reminders and post-op follow-ups go out.

Veterinary booking FAQ

Can the agent recognise an urgent case?

It recognises descriptions of distress, flags the enquiry as urgent, alerts you and offers the nearest slot. Where there is any doubt it prefers to hand off to you rather than decide.

Can it send instructions before a visit?

Yes — fasting before surgery, bringing a sample or arriving with a carrier are sent automatically with the confirmation and the reminder.

How does it handle several vets?

Each vet gets their own calendar, hours and visit types, and the price does not change with how many there are.

What about owners who message in another language?

The agent detects the language of the message and replies in it automatically.

Can I keep some slots free for emergencies?

Yes. Hold emergency slots that the agent will never fill with routine appointments, so there is always capacity when something genuinely urgent comes in.

Get vaccinations back on schedule

Full 30-day trial, no credit card.